Snorkel launches online warranty services portal

By Leila Steed06 June 2022

Snorkel A62JRT Articulated Boom Lift

Snorkel has launched a new online warranty services portal for owners of its aerial platforms.

Part of the manufacturer’s efforts to digitise its customer support services, the online portal allows users to digitally submit claims, manage all product warranty and warranty claim information, by creating an account to submit a claim.

Snorkel, which has reassured its customers that there would be no change to how claims are processed, said it would also enable customers to search and view their claim history and submit labour declarations at any time. 

Jamie Graham, Vice President of product support for Xtreme Manufacturing and Snorkel, said, “We are continually looking for opportunities to improve our customer experience, and the launch of this new online warranty services portal is a fantastic development for our customers and product support team.

“Our customers can now take control of their warranty claim process, with the ability to submit the claim and all supporting materials online, as well as receive status updates as a claim is processed.”

The new service will replace warranty claims submitted via postal services and by scanning documents, which will be ‘phased out over the coming months”. 

MAGAZINE
NEWSLETTER
Delivered directly to your inbox, Scaffold & Access Newsletter features the pick of the breaking news stories, product launches, show reports and more from KHL's world-class editorial team.
Featured Training From Easybook
NYC SST Online Training

The clock is ticking… Construction workers in New York City – have you fulfilled your required Site Safety Training (SST)? Get your SST card online now

Latest Events
SAIA early bird rates end soon
The SAIA Annual Convention & Exposition attendee early bird rates expire May 31, exhibitor space limited
Two-day access and rental event set for September
The ALH Conference and IPAF Innovate workshop have combined forces to offer two days of education and networking for the access and rental industries
Guide: SAIA Committee Week 2022
The SAIA’s annual Committee Week is just around the corner. Here’s what attendees can expect in Memphis
Off-Highway Research

The gold standard in market research

Off-Highway Research offers a library of more than 200 regularly updated reports, providing forensic detail on key aspects of the construction equipment industry.

Our detailed insights and expert analyses are used by over 500 of the world’s largest and most successful suppliers, manufacturers and distributers, to inform their strategic plans and deliver profitable growth.

Click here to visit our website